Notices tagged with service

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Dark Mode is becoming essential these days. And Gmail, the most widely used email service, is one of the prime examples of it. Further, the amount of time users spend while using the service makes it a favorable choice to enable Gmail Dark mode. 

As users’ time on their devices increases, the screen’s bright light feels more tiring to their eyes. Switching to Gmail Dark Mode makes using the service kinder to users’ eyes while easing to use the service at night or in a dimly lit setting while having the company of others. 

How To Enable Gmail Dark Mode on Computer?

For users who access their Gmail account through their desktops/ laptops, Gmail Dark Mode can be enabled in a few simple steps. Steps for changing your Gmail theme to ‘Solid Black’ are:

• Log in to/ Open your Gmail account. 
• Tap on the Menu icon (the three horizontal lines) present on the top-left corner.
• Click on the gear-shaped (settings) icon located under it.
• Choose Themes from the options available.
• Click on “view all” under the Themes tab.
• From the themes available, choose the ‘Dark’ option.
• Hit the ‘Save’ button.

Users can always revert from the Gmail Dark Theme option if they find it difficult to see things clearly in dim light. 

How To Enable Gmail Dark Mode on Android?

For Android users, enabling Gmail Dark Mode will need your android mobile/tablet to run on version Q of the operating system or later. Further, for enabling Gmail Dark Mode on Android, follow the below steps:

• Go to device’ Settings.’
• Select ‘General Settings’ from the available options.
• Under ‘General Settings,’ choose the ‘Theme’ option. 
• Now, simply tap on ‘Dark’ and watch it change.

For turning it back, users can always go to ‘System Default’ or the ‘Light’ options from the ‘Theme’ section. 

Using Gmail Dark Mode on iPhone

Have an iOS 13 or up? Well, then you cannot enable the Gmail Dark theme option via the ‘Themes’ menu. However, you can enable your device’s Dark Mode via the device settings to enjoy the Dark Theme experience. Also, do note that doing so will switch all your iPhone applications into ‘Dark Mode’ (if available). To use Gmail in Dark Mode on your iPhone, you should follow the given steps.

• Go to ‘Settings.’
• Scroll down to ‘Display & Brightness.’
• Under ‘Appearance,’ select ‘Dark.’

Further, ensure that ‘Automatic’ is toggled off; thus, the phone stays dark, even when it detects daylight. Also, Dark Mode can be accessed through the Control Center. For this, go to ‘Control Center’ to ensure ‘Dark Mode’ is included. And once it is, enable it by swiping the screen from the top-right corner and then tapping the Dark Mode icon (a half-black circle). 

Gmail is one of the wide varieties of Google products on which the giant provides the ‘Dark Mode’ facility. Other than this, Google Maps, Google Assistant, and Google Drive applications already enjoy the ‘Dark Mode’ feature. Furthermore, turning the ‘Dark Mode,’ no matter the device, helps save the user’s device battery and avoid chronic eye strain. 

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Most of the live chat service providers offer a range of plans to suit your needs and budget. Don't just look at the monthly or yearly price.

Live chat services are all about closing the loop hole from the first try and implementing best practices. Service providers are becoming more proactive by providing live chat solutions to valued customers. However, it is interesting to note that not every provider that implements it is being successful with it. The achievers in the race are those who train their chat agents with the available knowledge and updated toolsets to serve customers. Prior to this, chat agents must receive formal communication and soft skills training in addition to mainstream process training of the product or service on sale, to enable them to serve customers. Customer management skills can clearly differentiate one service provider from another.

Organizations that are on a winning path in the field often implement the best Six Sigma and Lean methodologies while addressing customer concerns. Correct and best information should be provided to the customers without any defect. Formal training helps new agents understand the psyche of demanding clients. Generally, there is a common set of occupational pain areas and issues related to a line of business. If agents can master that, addressing them will result in an increase in the bottom line for financials.

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19 Sureshot Customer Service Tips For Improving Your Online Business By Increasing Customer Satisfaction

The chat interface and design should be simple and clearly understandable. For example, if you are planning to implement live chat services on your website and want to have a customer name. It would look absurd to users if the field’s label is set as a user handle. It would be better to name it as User Name. These are the finer aspects that can delight a customer who works hard against deadlines and wants a speedy response from the technical team. Solution delivery should be streamlined and agents should follow a script to standardize the entire service for better returns.

The technology landscape is becoming more competitive day by day and service providers are benefiting from video chat support in addition to the regular league of audio chat solutions. End customers feel more reliable about the service if personalized voice and video services are enabled on the platform. So, if your IT spending allows you to upgrade your infrastructure and software investments, go for it to boost the customer experience in no time.

Go ahead and invest systematically in live chat service solutions. These can turn a lagging business around in no time. If used appropriately with other marketing and promotional tools, it can help business managers achieve financial goals much faster. The landscape of these solutions looks extremely attractive.

If you are looking for more information about a good live chat support service then you can sign up for Duvim.com, It provides fast and reliable services with all the features for 100% free.

Does your car dealership website use live chat tool? should it be? Does this online tool help you sell more cars?

Have you ever faced a situation when you click on the live chat support button on a website promising instant online help and you will not reach anyone? I did Other times, I’ll contact live chat support and instead of finding an answer to my question, I’ll be sent to someone else who will say they’ll check the information and email me later.

I understand that some questions are researched and some issues take time to diagnose and resolve.

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And yet, I feel frustrated in many such situations, especially when I have to explain the issue to another agent over and over again or repeat the same things in later emails. As a customer, I want to help here and now, while my question is still relevant and the issue is ongoing.

Perhaps similar customer experiences are the reason why the first contact solution remains an important metric in customer service. According to the Customer Experience Executive Report by CCW Digital, 70% of customers consider first contact solutions to be the most important factor when interacting with a company, yet only 10% of companies believe they are excellent at its delivery.
Below are my five tips for achieving a first contact solution and making your customers happy.

Equip your customer service team with professional equipment

How fast an agent can pick up an incoming chat depends a lot on the live chat tool. While selecting live chat support software, you need to ensure that the tool provides notifications for various live chat events, such as incoming chat, user messages, system messages. It’s also important to have options for how the agent is notified, either a sound alert, visual popup, text message, etc. This will allow the customer service team to carefully monitor all incoming and ongoing chats and not miss new customers or their replies.

Provide Quality Training to Your Customer Service Agents

The support team needs to understand what is expected of them and know how to arrive at those results. It helps to outline all the processes and teaches support agents to follow certain steps when approaching different customer situations. They need to understand and follow strict procedures in order to provide good results and answer effectively. If they are not sure what to do in a particular situation, it is less likely that they will be able to deliver the right solution to the customer.

Set Realistic Customer Expectations

The first contact solution is closely linked to the response time your company provides to customers. Not every company can afford to hire a large support team and it monitors all conversations 24/7 and has live chat within minutes. Still, if you can’t do that, fine. The most important thing is to set the right expectations from the beginning. If you usually only reply to your live chat within several hours, let your customers know about it in your system messages and they won’t be concerned if you don’t answer their question right away.

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Best Live Chat Software For Business – Provide Amazing Customer Support

Take a Proactive Approach to Live Chat

Monitoring your customer’s behavior on your website goes a long way in getting a better first contact solution. You can see trends, notice how customers react to certain pages of your website. Based on this information you can put together customer service scripts that help agents keep in touch with customers consistently. This will help prevent any potential issues or queries from customers.

Ask for Customer Feedback

It’s hard to know if you’re doing things right without feedback. For this reason it is important to integrate feedback collection into your customer service routine. This information will help you understand the pain points, what kinds of issues usually take longer to resolve and how you can better address them. You can collect feedback from various channels, live chat support, email and social media. This will give you a different perspective on your interactions with customers and new ideas on how your team can perform better in live chat support.

It is clear that any website offering products or services will receive some form of support where the owner of the website interacts with its customers and visitors. It is very important that the questions are addressed with high importance and the answers are convincing. It is observed that if the customers are not handled properly and the service is not good, they look for other vendors. This is definitely not acceptable and the solution is live chat support. So what is chat support and how can you use it? The concept of chat support rapidly evolved out of a need for communication. With software linking websites with support agents, you get interface to track every detail of website visitor. These support interfaces will tell you when a visitor enters your web pages, which different pages they are visiting and what their intentions are. In addition, visitors will be able to start chatting with support agents if they have any questions. This is the most distinct advantage of live chat support where any doubts raised by the visitor are addressed immediately. It oversees the support being provided via email, as email chains are slow and often lead to confusion. Another fact that you should pay attention to is that live chat support is very helpful in gathering feedback. You shouldn't expect your customers to write a mail every time they find something unexpected on your site. On most occasions, clients simply switch to other options and you lose the trade here. So, the best way is to know what is chat support and make the most of it. Using live chat support software, you can directly interact with website visitors and collect feedback. These words from visitors and more are very important and can give you the right direction and help you spot the difference. Surveys have shown that live chat with website visitors can gain their trust and it is a lot more reassuring for them. If you are able to clear any query on the spot, it plays to your advantage and brings customer satisfaction. This will indirectly bring an increase in sales and help you build a good reputation in the internet market. This reputation often has a ripple effect and will help your business last longer. Therefore, it is wise to take advantage of this opportunity and make your website visitors feel important. However, the bottom line is still weak as a ligature and depends entirely on the power of your respect. If you are smart enough, you can benefit a lot from live chat services and use the above-mentioned tips to choose live chat support.

Live chat support can provide a superb platform for effective strategy implementation. Learn how.

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